Virtum

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Support desk

Requests answered within agreed response times by a named team, and a queue you can see.

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What it will cover

Support desk: what's included.

  • Requests by portal or email, triaged by impact and urgency

  • Response times agreed for each priority, and a queue you can see

  • Major incidents run by one lead, with regular updates and a review afterwards

  • A satisfaction rating on every closed ticket

  • A monthly service report built from what actually happened

How we'll run it

Your systems stay yours.

People supervise every change. Where your own team already handles something well, we work alongside them instead of replacing them.

  • You own every account

    Your Microsoft tenant, domains, cloud accounts, numbers and data stay in your name. We have delegated access, never ownership.

  • Access you can see

    Our access is the least it needs to be, time-limited and recorded, and you can see it. Riskier changes wait for approval.

  • Every change on the record

    We work through Virtum, so every change has an approval, an audit trail and, where possible, a way back.

  • Leaving is simple

    Ending the service means revoking our access, not migrating your systems.

Register your interest in Support desk

Not on sale yet. This service opens after managed websites, in the order customers ask for. Registering tells us which to open first; we'll email you when it does. Prices will be published when it goes on sale.

About you

We use these details only to tell you about Support desk (see our privacy notice). Registering doesn't commit you to anything.

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